Patient Rights

• Feedback

Right to comment on your care & to have your concern addressed. You may direct any complain to the staff member or the manager so that immediate & appropriate action can be taken.

• Choose

Entitled to choose the physician & if need be get transferred to the unit of his choice to seek a second opinion.

• Financial Aspects

Right to know about the expected cost of treatment information

• Information

Right to access to his/her clinical records as per hospital policy & know about hospital rules & regulations.

• Participation

Right to give informed consent prior to initiation of any procedure / surgery including risks involved and understanding the alternatives available.

• Privacy & Confidentiality

Right to privacy & confidentiality of treatment during diagnosis to ensure confidentiality of medical record.

• Safety

Right to respect, dignity during treatment and also maintaining safety and security within hospital premises. Right to be protected from physical abuse & negligence.

• Transfer to other facility

In case transfer to another facility is required, patient to be provided complete explanation including alternatives to the transfer

• To seek additional opinion

Patient family have right to seek an additional opinion regarding clinical care.

Patient Responsibility

• Act Wisely

Expected to follow treatment plan recommended by the treating physician & in case of refusal, responsible for the consequences of the same

• Abide Rules

One must abide by hospital rules & regulations affecting their code and conduct. The patients shall maintain decorum at all times and shall not cause any nuisance / disturbance within the premises. They are expected to limit the number of visitors to not more than one at a time. In special circumstances visits may be inadvisable temporarily.

• Communication

Expected to provide correct demographic and medical details of the patient

• Financial Commitment

Expected to know that the financial obligation for the services are met

• Hand Wash

To frequently wash hands before and after entering the patient care areas, this would help in minimising infections for our patients

• Informed Consent

Responsibility to understand all instructions before signing the consent form. In case of any query, please clarify with the treating team

• Patience

Patients are expected not to panic in case of adverse reactions and should approach the doctor / paramedic immediately

• Permission

No photography, video shooting is allowed within or in the vicinity of the hospital without prior permission of the management

• Respect

Responsible for respecting doctors, nurses and other healthcare professionals

• Stay in Premises

Not to leave the hospital, while admitted in the hospital.

• Valuables and Belongings

Responsibility to take care of all your valuable and belongings