Estimates Of Treatment

Incase you are undergoing a procedure, by a referred doctor or any medication, discharge will be done only after the procedure, irrespective of the time of doctors discharge advice.

Understanding Your Hospital Bill

Billing cycle is from 12 Noon to next day 12 Noon, however on the day of discharge if the patient vacates the room by 12 noon then no room charges shall be levied for that day. In case patient vacates the room by 6 pm half day room rent shall be levied & beyond 6 pm full day charge will be levied.

Your bill will be a comprehensive one, with all details of bed charges, investigations, doctor visit fees, surgeon fee and other charges are shown in the bill. In case of any clarifications, please approach the billing department on the ground floor at the "A" block.
All outstanding bills must be cleared promptly. You will receive information on the charges accrued to your account from the billing department/through SMS at regular intervals, to help you to clear your dues in time and facilitate your discharge.

Discharge Planning

We advise you to ask your doctor about your tentative days of hospital stay at the time of admission only, so that you can plan things accordingly. Please clarify your doubts time to time with your treating consultant on their visits so that there is no wastage of time on the day of discharge in chasing doctors for doubt clarification.

Your doctor will decide when you should get discharged. Prior to discharge, your physician or the treating team will advise you regarding the activity, diet, medications, precautions, if any, and subsequent follow-up visits to the Hospital. A discharge summary/advice will be handed over/ explained to you at the time of discharge.

The discharge process takes a minimum of 3 hours from the time of discharge advice given by the treating consultant. In case you are yet to undergo a procedure, visit by a referral doctor or any medication, in such cases, discharge process will begin only after the required procedure is done irrespective of the time of doctors discharge advice.

Discharge process consists of finalizing of the discharge summary, pharmacy return and indent/purchase of discharge medicine and final billing. You will be intimated by the ward executive about the time of finalizing billing. Once the billing is done you will be given a bill receipt by the billing department which you are supposed to show to the ward executive/sister in-charge at the respective nursing counter who will then give you your discharge summary which will be explained to you by your assigned nurse.

It is important that you arrange to leave by discharge time so that we can prepare the bed and the room for new admission. While our hospital is arranging discharge for you, meanwhile you may take care of the following things:

• Please arrange your vehicle to avoid any delays.
• Please make sure that you keep yourself updated about the bill amount and the estimate of the treatment and arrange the amount in advance so that there is no delay in payment of the bill at the time of discharge. You can get a copy of the provisional bill from the nursing counter.
• Please inform sister in-charge about the drugs and consumables that are lying in your drawer so that she can direct you about their re-usability or need to be returned to the Pharmacy.
• As you are aware we have long waiting for admission we expect you to leave the bed within 10 to 15 minutes once your discharge process is complete so that it can be made available to next patient waiting for admission.
• After the hospital discharge, you may contact your physician by telephone for clarifications, if any. Please do not forget to bring your treatment records (including all investigations reports) during follow-up visits to the hospital.
• For Delivery Cases: To get the birth certificate from MCD office near Karkardooma court, please collect your reference slip from the Medical Record Department on or before 21 days of birth between 9:00 am to 5:00 pm on working days

Payment Mode

There are 3 payment categories in the hospital viz. cash, credit and advance mode of payment

• Advance Mode

Patients of this category are required to deposit an advance amount with the billing department. Services can be availed till the balance in the account.

• Cash Mode

  Patients who pay for their treatment and investigation out of their pocket are considered as cash paying category. These patients are charged as per the schedule of charge for the cash category.

• Credit Mode

Patients who have been referred by the empanel PSUs and from Health Insurance companies (TPAs) come under this category.

The patients are requested to produce a pre-authorization letter from the company, which must be handed over to the billing at the time of admission. If you face any difficulty you can contact the manager billing in the hospital.

Cashless services for all planned medical treatments are subject to pre-admission authorization. In all the credit cases it is the responsibility of the beneficiary to inform & procure credit authorization from concern PSU/TPA